INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the exact same product shown in the pictures. All images on our website are real photos taken to clearly represent the actual item. We make sure that what you see is exactly what you get, with no changes in color, design, or quality. If you ever receive something different, our support team will assist you immediately.
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Where can I view my sales receipt?
You can view your sales receipt directly in your order confirmation email, which is sent to you right after your purchase. You can also find it anytime by logging into your account on our website and checking the “My Orders” section. If you need a copy, our support team can resend it to you anytime.
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How can I return an item?
You can return your item by contacting our customer support team within the return period. We will guide you through the simple steps, including arranging pick-up or drop-off, depending on your location. Your item must be in its original condition and packaging. Once we receive and inspect it, we will process your refund or exchange promptly.
Will you restock items indicated as “out of stock?”
Yes, we restock many of the items that are marked as out of stock. Our team updates inventory regularly, so these products often become available again. You can also contact our support team to check the expected restock date or request a notification when the item is back in stock.
Where can I ship my order?
We offer shipping across all Emirates of the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Simply enter your delivery address at checkout, and we will ship your order directly to your location. If you need help or want to confirm delivery to a specific area, our support team is always ready to assist.
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